Carillon offers very flexible support plans for our ERP software. You can choose from four different support packages with varying levels of support based on your organization's needs, or receive support on a per-incident basis. Our plans feature:
Hands-On Instruction
ERP software cannot be successful unless each user receives adequate instruction. We provide in-depth instruction through exceptional on-site sessions, offering both over-the-shoulder user instruction and train-the-trainer instruction. You choose who on your team to contact on a call-by-call basis.
Get As Much Or As Little Support As You Need
Our phone and email support is second to none because the person who answers your questions will be knowledgeable about your business. Because we provide you with your personal US-based support team, you'll never need to deal with call centers or long wait times.
Carillon Support Forum
Carillon has one of the most robust ERP online support forums available at carillon.info. Every client has access to the forum and can post enhancement requests and questions to be answered by a member of the Carillon support team.
For more information about our support plans or to set up a free, personalized demo of Carillon® ERP, please contact us.